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Frequently Asked Questions

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General
Warranties
Mobile Beds
Mobile Bed Warranty

Why purchase a Muphy/Wallbed from Wallbeds n More
We have 15 plus years in the Wallbed Business. We understand what the customer needs and have a bed for everyone’s budget. Many of our Wallbeds are made to order, so the customer gets to choose the style of bed, wood, finish, and hardware. Our sales staff is very knowledgeable and can guide you with your wallbed purchase.

Do you offer Home Delivery?
Yes, we have delivery centers that deliver and install our products for every showroom.

Are Murphy/Wallbeds comfortable? 
They are VERY comfortable because you can choose the mattress you want on your Wallbed. We offer a variety of mattresses to choose from OR you can use your own mattress as long as it does not exceed 11 inches in thickness.

Can I use my own mattress? 
Yes, as long as the mattress is 11 inches thick or under.

Can I close my Murphy/Wallbed with all the bedding and pillows in place? 
Your new Murphy Bed can be completely made at all times with sheets, blankets, and pillows. It is ready for your guests when they arrive to stay.

Can I take my Murphy/Wallbed with me when I move?

Your bed is movable and can be relocated to another room in your home or taken with you when you move.

Do Murphy Beds attach to the floor or to the wall? 
Most of our Wallbeds attach to the wall. We attach the bed into the studs of the wall in 3-4 places.

What types of wood do you use?
We use Furniture-grade plywood in Birch, Alder, and Oak.

What if I need a Wallbed right away?
Some beds we have in stock and ready to ship. We have a complete In-Stock Program – our Caspian, Tuscany, Venice, Caspian Desk and Mobile Beds are in-stock and ready to ship. Our production lead times for our beds are normally 6-8 weeks, plus shipping, delivery and set up. That can increase during busier times of the year. Depending on the production load at the time that you place your order, the time frame can be shorter or longer. Please call your local showroom for more information. The nice thing about this is that your order is built for you. You choose a style, finish, wood type, and additional pieces.

Wallbeds “n” More offers the following warranties to the original retail purchaser of our Wallbeds “n” More products:

Wallbed Warranty
We warranty the wood on your wallbed purchase against material and manufacturing defects for one year.

Mechanism Warranty
We offer a Lifetime Warranty on your wallbed mechanism or piston from defect or use. This means we will repair or replace the mechanism parts. After 1 year, the customer will be responsible for any service call fees and parts covered 100%.

Mattress Warranty
All our mattresses (excluding Mobile and Chest Bed) offer a 12-year pro-rated warranty. This warranty does not cover excessive abuse to the mattress.

Download our Mattress Warranty Guide

Mobile Wallbed Warranty
Wooden Cabinet: We warranty that the Mobile Wallbed wooden cabinet will be free of defects in materials and workmanship for 5 years from the date of purchase. We will repair or replace (our choice) defects in materials and/or workmanship. Replacement parts: We will support our customers for 5 years with replacement of hardware parts such as lost/missing/defective (whatever) latches, legs, safety chains, casters & mattress belts at no charge, regardless of fault. Mattress: We warranty the Mobile Wallbed Mattress against disassembly or excessive sagging on a pro-rated basis for 5 years. Exclusions: Damages not associated with the normal intended use of the product.

PLEASE NOTE:
Warranties are non-transferable. We will repair or replace (our choice) defects in materials and/or workmanship. Material costs are free but service call fees will be charged for installation and repair. Additionally, if the bed is moved from where we originally installed or the bed is sold to another person then the warranty is null and void.

WHAT ARE THE DIMENSIONS OF THE MOBILE BED?

  • Queen size closed cabinet: 64W x 17D x 46H
  • Queen size open and ready for sleep: 64W x 84D x 22H

DO I HAVE TO ASSEMBLE MY MOBILE BED?

No! All you need to do is remove the product from the box. Open up the chest and take the plastic off the mattress. Once this is complete, your mobile bed is ready to use. The product ships completely assembled, the casters attached, and everything ready to go. Your Visco mattress is inside the chest and all you need to do is take the plastic off and it is ready to use.

DELIVERY OF YOUR MOBILE BED

The Mobile Bed requires no assembly, unbox, and roll to whatever room you choose. Our White Glove Delivery services include un-boxing your Mobile Bed and removing all the packaging materials from the room. They will discard the packaging, however, if you choose to return the product, you will need the original packaging. Our delivery also includes moving your Mobile Bed into the room of your choice, including an upstairs or downstairs room.

WHAT IS THE MOBILE BED CABINET MADE OF?

The Mobile Bed cabinet is made of Birch Solids and Veneers on 100% plywood (no particle board, no wafer-wood, no paper, plastic) The plywood is certified CARB P2 – which means it meets California’s new Environmental Standards. This Cabinet is high quality, durable, and built to last!!!

WHAT KIND OF MATTRESS IS INCLUDED IN THE MOBILE BED?

The 6-inch mattress is a specially-designed memory-foam mattress covered in a comfortable, plush, micro-fiber cover.

The mattress is a high-quality high-density polyurethane 50D foam core, with viscoelastic (memory foam) 30D comfort-top, which is durable for the long haul and is meant to be the only mattress you ever need.

The Mattress complies with CFR1633 – the California Fire Retardant Standard, the safest standards in the country.

The Mattress Warranty is for 5 years, on a pro-rated basis, to provide a great sleep experience for family, friends, and guests that you can be proud of. We also stock additional mattresses just in case one becomes damaged or otherwise unusable, which you can re-purchase separately at any time in the future.

CAN I USE MY OWN MATTRESS?

No, we supply you with a very comfortable mattress for “FREE” with the purchase of your Mobile Bed.

CAN I CLOSE MY MOBILE BED WITH ALL THE SHEETS, BLANKETS AND PILLOWS?

No, You can leave on the fitted sheet, but everything else will need to be taken off when you put the Mobile Bed away.

DO I HAVE TO BUY DIFFERENT SIZE BEDDING FOR MY MOBILE BED?

No! The Mobile Bed mattress, whether in the full size or queen size, accepts standard mattress pads, sheets, pillows, and comforters.

IS THE MOBILE BED COMFORTABLE?

Yes! We never have had our customers tell anything different. The 6 inch Visco foam mattress is very comfortable. The wooden cabinet acts as the platform for the mattress and gives you a wonderful night's sleep.

WHAT IS THE WEIGHT CAPACITY OF THE BED?

The maximum weight capacity for the mobile bed is 800 lbs.

WHAT IS OUR WARRANTY?

The Manufacturer warrants the Mobile Bed wooden cabinet will be free of defects in materials and workmanship for 5 years from the date of purchase. We will repair or replace (manufactures’ discretion) defects in materials and/or workmanship.

Replacement parts: We will support our customers for 5 years with replacement of hardware parts such as defective latches, legs, safety chains, casters, & mattress belts at no charge, regardless of fault.

The Manufacturer warrants the Mobile Bed Mattress against disassembly or excessive sagging on a pro-rated basis for 5 years. Exclusions: Damages not associated with the normal intended use of the product.

FURNITURE REPAIR

We have a national contract with a furniture touch up and repair company that will take care of furniture repair.

MONEY-BACK GUARANTY

If you are not happy with our product within 30 days, please contact us. You may return your item for a refund of the merchandise total within 30 days of delivery.

Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund.  See our complete Return Policy.

  1. Wooden Cabinet: We warrant that the Mobile Bed wooden cabinet will be free of defects in materials and workmanship for 5 years from date of purchase. We will repair or replace (our choice) defects in materials and/or workmanship.
  2. Replacement parts: We will support our customers for 5 years with replacement of hardware parts such as lost/missing/defective (whatever) latches, legs, safety chains, casters, & mattress belts at no charge, regardless of fault.
  3. Mattress: We warrant the Mobile Bed Mattress against dis-assembly or excessive sagging on a pro-rated basis for 5 years.

Exclusions: Damages not associated with the normal intended use of the product.

Money-Back Guarantee

If you are not happy with our product within 30 days, please contact us. You may return your item for a refund of the merchandise total within 30 days of delivery.

Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund.  See our complete Return Policy.

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